Relais & Chateaux

International luxury hotel and fine-dining restaurant guide.
Client manager: Claire de Cointet, publications manager.

Challenge faced:

To reinstate a high standard of work and transparency between the service providers selected and the teams at Relais & Châteaux.
To improve communication and the transfer of information.
To monitor online the progress of work by page and by language.

To produce 550,000 copies of the client's 800-page guide in five languages and five colours and to ensure a complete change between versions.
To produce 200,000 copies of the English version in three weeks so that it could be launched at a Relais & Châteaux international conference.

Koryo's response:

A dedicated team made up of five bilingual desktop publishing operators who work with Relais & Châteaux country managers and a group leader who coordinates the project and liaises with the publications manager at Relais & Châteaux.

Implementation of a workflow to track the progress of the thumbnail, translations and approval of each page in real time. A dedicated person for the call for tenders (700 t of paper), a search for suitable plants and consultation with printers and binders on a European level. Plant-based monitoring with support for the 100 plating operations required for this multilingual book.

One audit, one analysis and a tailor-made response.